Everybody Sells

Tuesday, November 13, 2012 8:00 AM to 10:00 AM

“Every Customer Contact is a Selling Opportunity
Everybody is a Member of the Sales Team”

This Workshop Offers an Opportunity to…
Get the most out of each contact with customers and prospects
Have everyone in your organization believing that “SELLING IS ABOUT HELPING PEOPLE MEET THEIR NEEDS AND SOLVE THEIR PROBLEMS”
“SALES IS ABOUT PROVIDING HIGH QUALITY SERVICE AND ONGOING CUSTOMER SATISFACTION”

Audience …
Broadly speaking the program is valuable to anyone in any size organization responsible for any contact with customers and prospects
Inside and outside service providers communicating with clients and prospects
Supervisors and staff who are directly responsible for customer service;
Extremely beneficial for all individuals working for smaller organizations where a variety of skills and multitasking is required;

Course Takeaways…
Provide “all” members of the organization with the knowledge and skills to enhance their ability to:
?Develop rapport;
?Anticipate and identify needs - solutions;
?Provide the appropriate service by “recommending / selling” the best solution;
?Capitalize on this opportunity to create “total customer satisfaction”
?Expand opportunities for enhanced business referrals and revenue growth

Speaker(s): Edward a. Alves


Fee: Free

Rhode Island SBDC
University of RI 75 Lower College Rd, Suite 1
Kingston, RI 02881
Phone:  401-874-SBDC (7232)
Email: risbdc@uri.edu

Funded in part through a Cooperative Agreement with the U.S. Small Business Administration
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