Customer Service: Simple Solutions with Immediate Impact
Wednesday, April 24, 2013 8:00 AM to 10:00 AM
We all know the value of good customer service experience. Mastering the art of providing a great customer service experience requires the proper planning, training, and systems. Are you meeting your customers’ expectations? Are your employees meeting your expectations? The role that customer service plays toward your ability to having a successful and growing business is invaluable. A customer service experience is often the only perception a customer may have of your company. This will be an interactive session helping you identify areas to improve your customer service to both internal and external customers. You will leave with simple tasks and skills that will help you along the path to exceed expectations.
Speaker(s): Eric Weiner, President, My Local Business Team
Fee: $ 25.00
Rhode Island SBDC
|Funded in part through a Cooperative Agreement with the U.S. Small Business Administration|
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