Overthrow Conventional Business, Inspire Employees, and Change the World

To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is expectations are higher than ever and one negative review can permanently ruin your reputation.

Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

Takeaways from the Customer Service Revolution keynote:

• How to increase your employee’s service aptitude
• How to develop compassion & empathy for your customers
• How to create a Customer Experience Action statement
• How to create non-negotiable standards that every team member will follow
• How to build a relationship with your customer that makes you the brand they can’t live without
• How to deliver a consistent world-class customer experience
• How you are the experience, not technology
• How to make every moment with the customer intentional